FAQ
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Shipping
Time
We ship all orders out within 48 hours if ordered between 8am - 4pm EST Monday through Friday.
speed
Absolutely, at checkout make sure to choose the best option that works for your schedule.
carrier
Frankies uses UPS, FedEx, and USPS. A shipping confirmation email will detail tracking and carrier information.
Returns
Do you accept returns?
Unopened food products will be replaced if they arrive damaged or defective.
If i opened my frankies, can i return it?
Unfortunately we are not able to accept open returns. If you feel like your bottle has been damaged reach out for help from the team.
can i return a product that i bought from a retailer?
Only products that were purchased on frankies457.com are available for return. Reach out if anything is wrong, we are always happy to help.
Orders
How can I track my order?
When shipped, an order confirmation is sent with tracking information. If no email was recieved, reach out for status on your order.
will my oil come in a Frankies box?
All olive oil comes in a custom insert and box. A protective interior with a label window is placed into a custom frankies box.
Where can I send my return?
Contact us below to get a shipping label on us.
Sales
Can i buy frankies products in person?
Absolutely. We’re proud to have our collection at Whole Foods and the finest independent food retailers across the country.
I’d like to sell Frankies products at my store. Possible?
Contact wholesale@frankies457.com for more
I want to gift this to a large group. possible...?
Contact sales@frankies457.com for more.
Gift Cards
I need some inspiration in the kitchen. Where do I turn?
That’s easy: The Frankies Spuntino Kitchen Companion and Cooking Manual. Available here. Read the reviews, if you’re curious.
Where can I eat the Franks’ cooking?
Visit us in Brooklyn at Frankies 457 Spuntino, F&F Pizzeria, and Franks Wine Bar—all located on the same block. And coming very soon: Frankies Nashville!
have a question that isn't answered here?
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